Course Description

Brand Coordinator

Jenny Lyons

Course curriculum

  • 1

    Introduction to Customer Experience

    • Introduction

    • Purpose & Outcomes
  • 2

    What is Customer Experience?

    • Customer Experience Introduction

    • Chapter Outcomes

    • Video: What is Customer Experience?
  • 3

    NPS Reporting

    • NPS Introduction

    • Chapter Outcomes

    • Video: NPS Reporting

    • Live audio recording of an NPS follow-up call
  • 4

    Complaint Management

    • Complaint Management Introduction

    • Chapter Outcomes

    • Video: Complaint Management

    • Live audio recording of Customer Experience Team helping an FP
  • 5

    Social Media

    • Social Media Introduction

    • Chapter Outcomes

    • Video: Social Media
  • 6

    Quiz and Next Steps

    • Quiz

    • Next Steps

    • Course Feedback

    • Course Completion